support & services

Hawkr strive to always communicate in a 'no nonsense', straightforward manner refraining from unnecessarily technical language and complicated jargon. When we work together you can expect friendly, knowledgeable and timely support from the initial setup right through to platform training and the final handover.

This is our comprehensive support service which is included free in any subscription to the hawkr package

EXPERT SUPPORT

Remote technical support with one of our expert team is offered from 09:00 – 17:00 GMT, Monday to Friday (excluding UK public holidays).

BACKED UP & SAFE

All data held on the Hawkr system is regularly backed up and easily retrieved to give you complete peace of mind.

HIGH AVAILABILITY

We contractually commit to a minimum of 95% availability of the Hawkr content management system so you’re never left without access when you really need it.

interested in the Hawkr package?